We are committed to providing high quality products and excellent customer service. However, we understand that sometimes you may wish to return a product or request a refund. Below you will find our policies and procedures regarding returns and refunds, which comply with Italian law.
Returns
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Right of Withdrawal : According to article 52 of the Consumer Code, you have the right to withdraw from the purchase contract without providing any reason within 14 days of receiving the product. To exercise this right, you must send a written communication via email or withdrawal form, specifying your wish to withdraw from the contract.
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Return Conditions : The product must be returned in its original condition, unused, with all original labels and packaging. If the product is damaged or not in its original condition, we reserve the right to refuse the return or charge a penalty. It is important to note that if a product has been used, including for hygiene reasons, we will not be able to accept the return for health and safety reasons.
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Shipping costs : Return shipping costs are paid by the customer, unless the product has manufacturing defects or errors on our part.
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Return Policy : Once the return has been approved, you will receive instructions on how to return the product. We recommend using a trackable shipping method to ensure the product reaches us safely.
Refunds
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Processing Times : Once we have received the return and verified compliance with our return conditions, we will proceed with the refund within 14 days of receiving the product. The refund will be made using the same payment method used for the purchase, unless otherwise agreed with the customer.
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Partial Refunds : If the returned product is damaged or not in its original condition, we reserve the right to charge a cancellation fee or issue a partial refund.
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Refunds for Damaged or Incorrect Products : If you receive damaged or incorrect products, please contact us within 48 hours of receiving your package. We will ask you to provide us with a description of the damage or error and, if necessary, photographs. In such cases, we will replace the damaged product or send the correct one at no additional cost to you.
We are committed to complying with all current regulations regarding returns and refunds to ensure your satisfaction. If you have any questions or concerns about our policies, please do not hesitate to contact us.
